Clubhouse Supervisor

CATEGORY:
Operations / Property Management

LOCATION:
Rose Garden

Published on:
June 23, 2026

Application deadline:
July 22, 2026

Views: 6

Job Descriptions:

Ensure all staff provide satisfactory service to members by delivering accurate information regarding rates, policies, and procedures.
Maintain a clean and safe clubhouse environment at all times by coordinating cleaning activities, monitoring equipment condition, and liaising with the maintenance team for necessary repairs.
Plan, schedule, and organize group exercise classes, instructors, and facility usage to maximize attendance and optimize staff efficiency.
Train, supervise, and evaluate staff performance, including conducting regular reviews and providing guidance for improvement.
Monitor, promote, and support clubhouse product and service sales, including implementing promotional activities and conducting basic market research when required.
Maintain good relationships with customers, and professionally handle complaints, incidents, accidents, emergencies, or theft cases.
Monitor and control operational expenses within the approved budget.
Enhance revenue by introducing promotional packages, special discounts, and value-added services for existing and new customers.
Prepare and submit monthly operational reports to the Deputy Operation Manager.
Perform other duties as assigned by the Deputy Operation Manager or Property Manager.

Job Specifications:

Bachelor's degree in Hospitality Management, Business Administration, Property Management, or related field (preferred).
Minimum 2-3 years of experience in clubhouse operations, hospitality, or property management, with supervisory experience preferred.
Strong knowledge of clubhouse operations, customer service standards, and basic facility maintenance procedures.
Demonstrated leadership ability with strong teamwork and effective communication skills with internal teams and relevant departments.
Take full responsibility and ownership of delegated tasks and ensure smooth daily operations of the clubhouse.
Customer service-oriented with the ability to handle residents' or tenants' complaints professionally and efficiently.
Proficient in basic computer applications (MS Office, email) and able to prepare operational reports.
Creative, proactive, flexible, and open to new ideas and continuous improvement.
Positive attitude, strong work ethic, honest, reliable, and committed to complying with company policies and regulations.

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