Mandarin Translator and Interpreter & Parent Relations Officer
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Responsibility
*Parent Relations
- Promptly answer phone calls in a pleasant, informed manner។
- Greet and assist students, families and other guests arriving in person in Mandarin and English
- Inform staff of visitor arrivals by phone, email or chat message
- Label incoming mail and shipments, and inform the owners that the items have arrived
- Contact parents and other relevant parties when needed
- Work closely with teachers and the principals to update student attendance records
- Assist with the preparation and distribution of report cards and parent ID cards
- Receive parent queries and see them through to resolution by liaising with relevan.t teams and departments.
- Provide interpretation assistance during parent orientations as needed.
- Work with the Parent Relations Team to organize and facilitate orientation sessions for new families, and to co-host parent events such as social evenings and hands-on experience days.
- Join meetings of the Parent Relations Team and contribute to collaborative processes aimed at improving support and services for families
- Undertake other tasks as assigned by the Head of School
*Translation
- Translate a wide range of materials into Mandarin, including social media posts, newsletters, forms, advertising materials, graphics, website content, important email updates to staff and parents, memos, policy and procedural documents, letters, and more — ensuring alignment with CIS editorial style and quality standards
- Occasionally translate official documents and other Mandarin materials into English for internal reference, as needed.
- Prioritize translation tasks and manage the workflow through the translation and review process; communicate expected delivery timelines and consult with staff to clarify any unclear content.
- Collaborate to develop and maintain a Mandarin-language editorial style guide and related translation procedures.
*Interpretation
- Provide interpretation support between staff and Mandarin-speaking parents during meetings or events, following CIS’s internal interpretation guidelines.
- Communicate effectively and professionally with parents to support their understanding of school communications and ensure they feel informed and engaged.
- Maintain confidentiality, professionalism, and cultural awareness at all times.
- Assist with communication tasks that enhance engagement and understanding among parents and staff.
*Qualifications
Experience
- Bachelor’s degree in Mandarin language, Mandarin literature, or translation; additional relevant professional development courses are a strong advantage.
- At least 4 years of experience in content translation and interpretation, ideally for international schools, law firms, local and international NGOs, UN agencies, private sector organizations or governmental institutions
- Possession of a valid First Aid and CPR (Level C) certification is required.
- Experience translating a variety of content from marketing materials to policy documents.
- Experience providing interpretation assistance for students and parents an advantage.
- Experience studying abroad or working in an international organization, especially in a marketing context, a strong advantage
- Experience engaging directly with parents and families in Mandarin ● Experience providing Mandarin-English interpretation support
Knowledge, Competencies and Attributes
- Highly proficient in written and spoken business English
- Able to type in English and Mandarin Unicode
- Good ICT skills; working knowledge of the Google Workspace, namely Google Docs and Forms
- Good understanding of localization; able to take into account (and, when needed, carefully explain to colleagues) how Cambodian social and cultural norms are to be respected and reflected in the translation and interpretation process
- Confident asking for clarification or assistance when needed; willing to do research, consider options and problem-solve independently; brings patience and understanding to multi-round revision process