Guest Relation Supervisor
| CATEGORY: | LOCATION: | Published on: | Application deadline: | Views: |
|---|
Responsibilities
- Resident Advocacy: Serve as the primary liaison between residents and the condo management office, addressing concerns
related to building policies, maintenance delays, or neighbor disputes.
- Move-in/Move-out Coordination: Oversee the orientation of new residents, including property tours, explaining building rules,
and coordinating elevator bookings for moving days.
- Amenity Management: Supervise the use of shared facilities such as gyms, lounges, and pool areas, ensuring they are
maintained to high standards and managing private event bookings.
- Guest & Visitor Access: Manage the front-desk protocol for verifying visitors, contractors, and delivery personnel to ensure
building security and resident privacy.
- Team Leadership: Supervise front-desk staff, concierges, and security personnel, including scheduling shifts and training
on luxury service standards.
- Community Engagement: Organize resident social events, newsletters, and feedback surveys to build a sense of community
and improve long-term retention.
Requirements
- Experience: 2-4 years in hospitality or high-end residential management, with at least 1 year in a supervisory capacity.
- Communication: Strong interpersonal skills for handling sensitive resident issues with discretion and empathy.
- Systems Proficiency: Familiarity with residential management software and MS Office.
- Problem-Solving: Ability to remain calm and professional during emergencies or high-pressure resident escalations.